Your source for quality animals shipped direct to your door.

Terms and Conditions

The term “Omni Reptiles” or “we” or “us” refers to Omni Reptiles. The term “you” or “your” refers to the consumer or browser of this website.

Welcome to Omni Reptiles. If you proceed to use this website you are agreeing to be bound by the following terms and conditions. Please be aware that failure to read our terms and conditions, whether intentional or accidental will under no circumstances be reason to consider them altered or void. If you disagree with our terms and conditions please refrain from using our website.

*Omni Reptiles has a no refund policy. Though, we do offer store credits.

*Omni Reptiles ships weekly, Monday through Thursday with the exemption of Holidays via FedEx priority overnight. Below is our delivery schedule:

Ordered

Ships

Delivers

Sunday

Monday

Tuesday

Monday

Tuesday

Wednesday

Tuesday

Wednesday

Thursday

Wednesday

Thursday

Friday

Thursday

Monday

Tuesday

Friday

Monday

Tuesday

Saturday

Monday

Tuesday

*We require a signature for every package we ship. The buyer must be present at the destination for the first delivery attempt or all guarantees are void.

*It is the buyers responsibility to provide the correct shipping address. We cannot guarantee live arrival of the animal(s) once it is re-routed due to an incorrect address.

*If temperatures at the delivery zip code drop below 40°F or above 90°F, the live arrival guarantee is void for all animals. We will still guarantee the animal(s) if you opt to have the package held at your nearest FedEx location for pick up. Though, the animal(s) must be picked up within 4 hours of arriving at the facility or all guarantees are void. Otherwise, we can hold the animal(s) until temperatures are safe again.

*All animals have a live and healthy arrival guarantee. We cannot offer any guarantee after the animal(s) have arrived.

*We are not responsible for carrier delays or mishandling resulting in DOA (dead on arrival) animals.

*If the animal(s) is DOA (dead on arrival) the customer must inform Omni Reptiles of the dead animal immediately upon receiving the animal(s). The arrival time will be determined by the tracking information FedEx provides us of the delivery. A proof photo of our animal(s) clearly deceased and tracking label must be e-mailed to us within 2 hours upon receiving the package or all guarantees are void.

* All Claims must be made with in 2 hours after arrival.  Or our guarantee is void.

*Omni Reptiles cannot be held accountable for shipping charged sustained for uphold our guarantee. They are the responsibility of you, the buyer. We do not offer store credits or refunds on shipping for replacement animals.

*We are not accountable for any Veterinarian expenses acquired by the buyer for any animal. If you take any animal to the Veterinarian, you are doing so at your own costs.

*Omni Reptiles will do their best to sex your animals using our experience but we cannot guarantee the sex on any animal(s).

*In accordance with FDA regulations, turtles and tortoises under 4 inches listed on our site are offered expressly for educational, scientific, or export purposes only. They are not sold for pet purposes.

*We reserve the right to refuse sale to any buyer, for any reason. No sales to minors, proof of age may be required at our discretion.

*Health Certificates: Georgia, Idaho, Montana, Ohio, Utah, Virginia, West Virginia, and Washington all have laws that require a veterinary healthy certificate to be issued for live animals being shipped into the state. If you are located in one of these states, there is a $15.00 fee for the health certificate that will automatically be added to your cart at checkout.*Please Note: Due to the heavy volume of business, some animals may not be in stock at the time of your purchase. You will be contacted if there are any problems with your order.

*Photos: Most photos of reptiles on our site are visual representatives of the species and may not be the actual animal you receive. By ordering you acknowledge both the terms of our Live Arrival Guarantee as well as policies. Most photos are copyrighted by us and they are our intellectual property. Others are the best representatives we found of the particular animal from free stock images on Google and other websites that offer free non-copyrighted, commercial use, pictures. If by chance your photo is shown on our site, and it is not for commercial use, please advise us so we can remove it.

Please feel free to contact us with any questions or concerns between 9 am-5 pm EST omnireptiles@gmail.com.

Copyright 2011 – 
Omni Reptiles Company. Visit us at: OmniReptiles.com.